PRIVACY POLICY

Last updated: 5th July 2025

1313 Estates Ltd (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal data, and your rights in relation to this data. We align and follow our operations with the ISO27001 framework, ensuring compliance and the risk register is kept updated in real time. 

1. Who We Are

1313 Estates Ltd is a company registered in England and Wales, responsible for managing and operating
The Crown and Sceptre, located at 34 Holland Road, London, W14 8BA.
 

Registered office: 1 Parkview Court, St. Paul's Road, Shipley, West Yorkshire, United Kingdom, BD18 3DZ
Company number: 09683794
ICO Registration Number: Pending

2. The Scope of This Policy
 

This policy applies to:

  1. Customers and guests of The Crown and Sceptre
  2. Staff and contractors
  3. Suppliers and partners
  4. Website users and event participants
  5. Individuals making general enquiries

3. What We Do
 

1313 Estates Ltd operates The Crown and Sceptre pub and boutique accommodation. We offer hospitality services, venue hire, accommodation, and event hosting. In doing so, we collect and process personal data to manage bookings, employment, customer service, marketing, and legal compliance.

4. Legal Basis for Processing Your Data
 

We process personal data based on:

Consent – When you agree to receive communications or provide feedback

Contract – To manage bookings, events, or employment contracts

Legal Obligation – For tax, employment law, or public safety requirements

Legitimate Interest – To improve customer experience or ensure business continuity

5. Types of Data We Collect
 

Depending on your interaction with us, we may collect:

Customers / Guests

Name, email, phone number, address

  1. Booking and event preferences
  2. Dietary or accessibility requirements
  3. Payment and billing information
  4. Feedback and reviews

Staff / Suppliers

  1. Contact details, job title, employment history
  2. Payroll and tax information
  3. Emergency contacts
  4. Equal opportunity data (optional)

Website Visitors

  1. IP address, browser data, cookies, and site behaviour analytics
  2. Newsletter or enquiry form submissions (name, email, preferences)

6. How We Collect Your Data
 

  1. We collect personal data via:
  2. Online bookings and reservation systems
  3. Contact and feedback forms
  4. Email, phone or in-person communication
  5. Job applications or contractor agreements
  6. Website cookies (see Section 10)

7. How We Use Your Data
 

We use your data to:

  1. Confirm and manage bookings or venue hire
  2. Provide requested services (e.g. accommodation, catering)
  3. Maintain health & safety and licensing compliance
  4. Respond to enquiries or complaints
  5. Send event updates, offers, or newsletters (if opted-in)
  6. Analyse trends and improve our offerings
  7. We will never sell your data or share it with third parties for marketing purposes.

8. Data Retention
 

We retain personal data only as long as necessary:

  1. For legal and accounting requirements
  2. Until services or contractual relationships end
  3. Unless you request its deletion (see Section 11)
  4. Anonymised statistical or performance data may be retained for internal research and business development purposes.

9. Your Rights Under UK GDPR
 

You have the right to:

  1. Be informed about how your data is used
  2. Access any personal data we hold about you
  3. Request correction or deletion of your data
  4. Restrict or object to processing
  5. Data portability
  6. Withdraw consent at any time
  7. Object to automated decision-making or profiling

You can submit a Subject Access Request (SAR) at any time by contacting us using the details provided below.

10. Website Cookies
 

We use cookies on our website to:

  1. Improve navigation and user experience
  2. Analyse traffic and behaviour patterns
  3. Remember your preferences
  4. You can control cookie preferences in your browser settings. Disabling cookies may affect certain features of our website.

11. Data Security
 

We are committed to safeguarding your data using:

  1. Secure server environments and firewalls
  2. Access controls and encryption
  3. Staff training and data protection protocols
  4. We do not transfer your personal data outside of the UK.

12. Marketing & Communication
 

If you sign up for newsletters or promotions, we will collect your name and email address. You can opt out at any time by:

Clicking the unsubscribe link in any marketing email

Contacting us at hello@crownandscepter.pub

We do not share this data with any third party, except for our secure email marketing provider (e.g., Mailchimp).

13. Third-Party Links
 

Our website may contain links to external websites. Please note that we are not responsible for the privacy practices of these websites. We recommend reading their privacy policies separately.

14. Modern Slavery & Ethical Commitment
 

1313 Estates Ltd has a zero-tolerance approach to modern slavery, human trafficking, or unethical labour practices. We expect our suppliers and partners to uphold the same high standards and may audit or review suppliers accordingly.

15. Changes to This Policy
 

We may update this Privacy Policy from time to time. Changes will be posted on our website and, where appropriate, notified by email.

We encourage you to review this page periodically to stay informed of how we are protecting your data.

16. Contact Us
 

If you have questions, wish to make a data request, or raise a complaint, contact:

Data Protection Officer
1313 Estates Ltd
The Crown and Sceptre
34 Holland Road
London, W14 8BA
Email: hello@crownandscepter.pub
Phone: 07811 396 569

17. Contacting the Regulator
 

If you feel your data has not been handled appropriately, you have the right to contact the Information Commissioner’s Office (ICO):

ICO Address:
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
www.ico.org.uk